HOLIDAY SHIPPING NOTICE

We pride ourselves on our service which is why during busy periods we work closely with our shipping and delivery partners to ensure we keep to these expectations. In busy periods, such as the Christmas Holiday season, there is an increased volume through our distribution centres and through shipping carriers. While we do our best to ensure you are not affected, sometimes there are circumstances beyond our control. During these periods we advise leaving extra breathing room on your orders to make it in time, to minimise the risk of any disappointment.

If you do experience delays, we are here to help, please get in contact with our customer service teams so they may coordinate with each of our shipping partners to do our best to rectify the situation.

HOW MUCH DOES SHIPPING COST?

We offer €10 standard shipping across American and FREE shipping for all orders over €99. If you need the item sooner, we offer express shipping across American for €20 flat rate.

DO YOU OFFER EXPRESS SHIPPING?

Yes, we offer express shipping for a flat rate of €20 for those times you need your order sooner. Occasionally, due to demand or unforeseen events (such as major weather events), we may turn off express shipping if we feel we will be unable to meet the delivery timeline expectations.

WHERE IS MY ORDER?

As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your tracking information as well as a link to our tracking portal through our freight management partner.

Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system.

We use several providers: American Post, Toll Priority, Star Track, Couriers Please and others at our discretion. Your shipping partner is selected based on the most appropriate method based on your location and shipping method selected, allowing us to fulfil your order as soon as possible.